Microsoft · November 2000—July 2026

Enterprise leadership, with evidence.

A completed 25-year career: from diagnosing enterprise systems to building a global services practice and governing Windows releases. Selected programs, with scope and outcomes.

Selected programs

What I built. What changed.

2024–2026 · Windows governance

Windows compliance transformation

200+ engineering teams · 12+ regulatory verticals

Problem: Release reviews arrived late. Six cycles of gate data showed 40% of releases slipping on compliance, with 80% of those slips concentrated in Global Readiness.
My contribution: Analyzed review types and service groups, secured sponsorship to move the gate to Beta, and piloted the change. Authored the Kusto-based S360 KPI and evidence model and deployed governed AI review workflows.
Outcome: Pilot late items fell from 12 to 4 in two months; portfolio rollout ended compliance-driven release delay. Manual validation fell 30–40%, with service compliance above 90% and zero major audit findings.

2021–2026 · Security and resilience

Secure Future Initiative

200+ critical services · 20–30 KPIs per wave

Problem: The first wave closed at 40% completion. Service owners lacked readiness, consolidated reporting, and a clear escalation path.
My contribution: Built a 12-champion network, readiness resources, scorecards and escalation/exception processes. Tracked approximately 3,000 engineer-hours per wave and measured mitigation from portal resolution logs.
Outcome: Completion rose from 40% to 99%; mitigation was 25–35% faster. Champion surveys indicated an approximately 70% reduction in the awareness gap.

2021–2026 · Continuity governance

Business continuity, then automation

200+ services · Four years of fleet assessments

Problem: Recovery objectives, dependencies, disaster-recovery validation and audit evidence demanded rigorous but labor-intensive annual review.
My contribution: Established the governance discipline, then built the BCL Agent after a tooling budget request was declined. Retained human review where judgment matters.
Outcome: Business-resilience compliance sustained above 96%. Review time fell from about two hours to about 20 minutes: 83% measured time savings, with up to 90% of workload automated.

2015–2021 · Global lead, Unified Support

Modern Service Management

20+ person organization · About 200 consultants worldwide

Problem: The cloud transition required a modern services practice; fewer than 5% of enterprise customers had a major-incident response plan.
My contribution: Built strategy, offerings, reusable IP, KPI/SLA machinery and go-to-market. Designed the Remediation Planning Service from incident-data analysis and co-designed the MIRP framework with the Microsoft 365 product group.
Outcome: $200M+ practice built from zero in year one. 2,000+ remediation plans; 30% higher cloud consumption versus non-participating customers; MIRP adoption above 70% of 6,000+ customers.

Earlier technical work

Turning field knowledge into reusable practice.

Onboarding Accelerator

Invented from patterns across dozens of deployments and scaled through an accredited global community. Delivered more than 1,000 times, reducing deployment time approximately 70% and generating $40M+ in first-year revenue.

Remediation Planning Service

Designed from top-10 customer incident analysis, piloted with five then ten customers, and repackaged from that evidence. More than 2,000 plans globally; incidents in mapped scenarios reduced 90%.

Employer and client specifics are summarized to respect confidentiality. Results describe their stated program scopes, not universal guarantees.

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